Cancellation Policy

Late cancellations and missed appointments policy

We require a minimum of 48 hours’ notice when cancelling or changing any appointment.

If less than 48 hours’ notice is given there will be a charge of 50% of the service booked.

If an appointment is completely missed there will be 100% charge of the service booked.

These charges would need to be paid before any other appointments can be booked going forward.

If you have already paid a deposit the deposit will be lost and any difference owed will need to be paid.

Please note For larger colour appointments (over 4 hours) we require a minimum of 1 weeks notice for cancellations or amends.

We will endeavour to resell the appointment and if we can we will waive the cancellation fee and return any deposits.

We ask for as much notice as possible when changing or rearranging appointments to allow us time to re-sell the appointment.

We are extremely thankful  for your co-operation and understanding in helping us protect our  business.

Late arrivals

If you know you are going to be late for an appointment, please contact us as soon as possible to let us know, this gives us the opportunity to see if we can still offer you the full service you were booked in for or move things around if we can.

If you are 15 minutes late or more, it is likely we will have to rearrange the appointment in order to avoid causing problems for other customers who have appointments booked that day.

This will then be classed as a missed appointment and charged at 100% of the booked service.

Where possible we will absolutely try to accommodate you, and possibly offer part of the original service booked. But please appreciate We can only do this if it doesn’t affect other customer appointments or stylist finishing times.

To avoid any charges or disappointment please give yourself plenty of time to get to your appointment.

We Thank you kindly for your support.